Customer Service Advisor

We are seeking a motivated and customer-focused Customer Service Advisor to join our client's growing and dynamic team.

Requirements

• Provisioning orders from initial placement through to completion.
• Managing and responding to customer communications across multiple channels.
• Providing 1st line support for all customer enquiries.
• Managing order delays and customer expectations.
• Handling billing queries, invoice analysis and taking payments.
• Maintaining and updating customer databases.
• Managing mailboxes and ensuring timely response.
• Investigating and resolving customer concerns through to resolution.
• Supporting processes such as BACS payments, Direct Debits, invoicing, debt management and suspensions.

Benefits

• Ongoing training & development
• Pension scheme
• 20 days annual leave plus bank holidays
• Healthcare cash plan (following qualifying period)
• Employee Assistance Programme