The Director, Digital Design and Research leads the strategy, execution, and evolution of design and user research for Zoro.com. This role is accountable for delivering intuitive, scalable, and differentiated digital experiences that drive customer satisfaction, conversion, and lifetime value across a $1.2B B2B eCommerce business.
Requirements
- Set and communicate a clear vision for end-to-end digital experience across Zoro.com, grounded in customer needs and business outcomes
- Lead and evolve a multidisciplinary organization spanning UX, UI, design systems, and user research
- Translate company and digital strategy into experience principles, design priorities, and measurable outcomes
- Drive experience improvements that increase ease of use, efficiency, and confidence for complex B2B buying journeys
- Partner with executive leadership on experience strategy, tradeoffs, and investment decisions
- Own the vision, governance, and evolution of Zoro’s design system to ensure consistency, accessibility, and scalability across platforms
- Lead, coach, and develop senior design and research leaders; build strong succession and talent pipelines
- Promote customer-centered design and research practices across Zoro and in partnership with product management and engineering; act as a visible change agent and educator
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
