Analyst, Workforce Management

We are looking for an Analyst Workforce Management to join our team. This role is a hybrid position based in Zscaler office location in Bangalore, reporting to the Director Workforce Management. The primary objective is to drive operational efficiency by translating complex historical data into actionable strategies. This ensures that service level agreements (SLAs) are met without over-investing in idle resources.

Requirements

• Deliver precise demand forecasting to align operational capacity with business needs
• Develop and maintain capacity modeling to ensure optimal resource allocation
• Execute trend analysis and contingency planning to proactively mitigate service risks
• Partner with stakeholders to drive continuous improvement and operational excellence
• Optimize operational performance to balance service delivery with cost efficiency

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement