Support Engineer

Zuma is pioneering the future of agentic AI and is looking for a Support Engineer to join their team. As a Support Engineer, you'll be a bridge between customers, engineering team, and product vision, ensuring new customers onboard smoothly, integrations run reliably, and support operations scale as the company grows.

Requirements

• Basic coding ability (Python or JavaScript) for automation and small improvements
• Familiarity with databases (MongoDB / Postgres)
• Strong understanding of APIs and ability to debug integration issues
• Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)
• Attention to detail with a knack for documenting processes clearly and efficiently

Benefits

• Great health insurance, dental, and vision
• Gym and workspace stipends
• Computer and workspace enhancements
• Unlimited PTO
• Company off-sites with the team