Support Engineer
Modal LabsNew York, New York, United States • London, England, United Kingdom • San Francisco, California, United States • Stockholm, Sweden
Posted September 23, 2025
Full Time
About the Company
Modal Labs is a platform that accelerates development, reduces costs, and scales workloads for data science and machine learning teams using generative AI models and serverless GPUs. Our pay-per-use model ensures efficient resource utilization, allowing users to access powerful computing power on demand without idle costs. Modal offers a wide range of services including LLM inference and fine-tuning, generative model training and inference, and computational biology, among others.
Job Description
Modal is a rapidly growing serverless compute platform for AI companies. They are seeking a Customer Support Engineer to be a primary point of contact for developers, providing technical support and improving their experience with the platform. The company offers a fast-paced environment and opportunities for growth.
Requirements
- 3-5 years of customer support or technical support experience
- Strong written communication skills
- Basic technical background in Python and command-line tools
- Experience with ticketing systems, knowledge bases, and support workflows
- Customer-first mindset
- Familiarity with cloud platforms, APIs, or developer tools
