IT Engineer - AI Agents (Healthcare)
100msBengaluru, Karnataka, India
Posted December 15, 2025
Full Time
About the Company
100ms is a healthcare technology company that builds voice‑first AI agents to automate high‑friction clinical workflows such as scheduling, intake, benefits verification, prior authorization, and telehealth coordination. Leveraging its deep expertise in real‑time communications and a HIPAA‑compliant AI infrastructure, the company delivers solutions that are safe for clinical use, human‑centric, and adaptable to any setting—from solo practices to large health systems. Formerly known for powering real‑time video in EdTech and virtual events, 100ms now focuses on transforming healthcare operations with conversational AI that works reliably in the real world. Founded in 2020, the team blends engineering, clinical insight, and operational experience to create scalable, empathy‑driven automation that helps care teams improve efficiency while maintaining compliance.
Job Description
100ms is building AI agents that automate complex patient access workflows in U.S. healthcare. We're looking for a skilled IT Engineer to manage our multi-platform environment spanning Windows and macOS devices.
Requirements
- Configure and deploy Windows laptops and desktops using Microsoft Intune and Autopilot for zero-touch deployment.
- Set up and manage MacBooks using Apple Business Manager (ABM), Automated Device Enrollment (ADE), and Jamf Pro/Kandji.
- Administer Azure Active Directory (Entra ID) for identity management, conditional access, and SSO configuration.
- Manage Microsoft 365 licenses, group policies, and compliance policies across the organisation.
- Provide Level 2 technical support for hardware and software issues on both Windows and Mac devices.
- Troubleshoot connectivity issues, including VPN, Wi-Fi, and network configurations.
- Write PowerShell scripts (Windows) and shell scripts (macOS) for automation and bulk operations.
- Maintain accurate IT asset inventory and manage device lifecycle from procurement to disposal.
- Document troubleshooting procedures and maintain knowledge base articles for the team.
- Collaborate with IT, HR, and other teams to ensure smooth onboarding and offboarding experiences.
Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification sponsorship (Microsoft & Apple).
- Flexible work arrangements with hybrid/remote options.
- Modern tech stack and collaborative work environment.
- Opportunity to grow as an individual contributor or team lead.