Operations Manager - AI Agents (Healthcare)
100msBengaluru, Karnataka, India
Posted November 26, 2025
Full Time
About the Company
100ms is a healthcare technology company that builds voice‑first AI agents to automate high‑friction clinical workflows such as scheduling, intake, benefits verification, prior authorization, and telehealth coordination. Leveraging its deep expertise in real‑time communications and a HIPAA‑compliant AI infrastructure, the company delivers solutions that are safe for clinical use, human‑centric, and adaptable to any setting—from solo practices to large health systems. Formerly known for powering real‑time video in EdTech and virtual events, 100ms now focuses on transforming healthcare operations with conversational AI that works reliably in the real world. Founded in 2020, the team blends engineering, clinical insight, and operational experience to create scalable, empathy‑driven automation that helps care teams improve efficiency while maintaining compliance.
Job Description
100ms is building AI agents that automate complex patient access workflows in U.S. healthcare. We're looking for a sharp, execution-focused Operations Manager to drive operational excellence across the organisation.
Requirements
- 3-5 years of experience in strategy, operations, consulting, or similar roles at a fast-paced startup or high-growth environment
- Graduated from a Tier 1 institution (IIT/IIM/NIT/BITS or equivalent)
- Strong analytical and problem-solving skills; comfortable with data
- Excellent written and verbal communication
- Bias for action—you ship, iterate, and improve
- Comfortable working across functions and managing ambiguity
Benefits
- Massive market opportunity
- Founder proximity
- Early-stage leverage
- Real-world impact
- Cutting-edge technology
- Build across domains
- Exceptional team
- Career acceleration
- Freedom to grow