Program Manager – SME/TL - Team - Client Delivery
100msBengaluru, Karnataka, India
Posted August 30, 2025
1000000 - 1500000 INR year
Full Time
About the Company
100ms is a healthcare technology company that builds voice‑first AI agents to automate high‑friction clinical workflows such as scheduling, intake, benefits verification, prior authorization, and telehealth coordination. Leveraging its deep expertise in real‑time communications and a HIPAA‑compliant AI infrastructure, the company delivers solutions that are safe for clinical use, human‑centric, and adaptable to any setting—from solo practices to large health systems. Formerly known for powering real‑time video in EdTech and virtual events, 100ms now focuses on transforming healthcare operations with conversational AI that works reliably in the real world. Founded in 2020, the team blends engineering, clinical insight, and operational experience to create scalable, empathy‑driven automation that helps care teams improve efficiency while maintaining compliance.
Job Description
Join 100ms, a company building AI agents to automate complex patient access workflows in US healthcare. As a Program Manager - SME/TL, you'll own end-to-end delivery for our AI benefits-verification program, lead a high-performing team, and ensure high-quality delivery to clients.
Requirements
- Minimum 5-8 years of relevant experience in client delivery
- Proven delivery leadership
- People management experience
- Analytical skills (Excel/Sheets; bonus for SQL/BI)
- Excellent written and spoken English
- Comfort with compliance-first environments