Call Center Representative
116508 Innovation At WorkBirmingham, Alabama, United States
Posted September 24, 2025
Full Time
About the Company
116508 Innovation At Work is a staffing and workforce solutions provider that supplies trained switchboard operators and call center representatives to government agencies, including the Department of Veterans Affairs. The company specializes in recruiting, training, and deploying qualified personnel for telecommunication and customer service roles.
Job Description
This role involves operating telephone equipment and customer service. The operator will handle emergency calls, provide information, and place calls. They need excellent communication skills, problem-solving abilities, and the ability to work independently under pressure. The candidate should maintain understanding of the Communications Departmental Policies and Procedures.
Requirements
- 1-2 years of experience as a Telephone Operator
- Ability to handle emergency calls, medical emergencies, and fire procedures
- Strong customer service skills
- Knowledge of organizational units and major functions of a large multi-division organization
- Ability to adapt to changing work conditions
