Call Center Representative (San Diego, CA)
116508 Innovation At WorkSan Diego, California, United States
Posted June 18, 2024
Full Time
About the Company
116508 Innovation At Work is a staffing and workforce solutions provider that supplies trained switchboard operators and call center representatives to government agencies, including the Department of Veterans Affairs. The company specializes in recruiting, training, and deploying qualified personnel for telecommunication and customer service roles.
Job Description
The candidate will answer and process incoming phone calls, providing friendly and efficient service. Responsibilities include routing calls, responding to emergency alarms, providing information, and maintaining accurate logbooks. The role requires handling various types of calls and adhering to established procedures.
Requirements
- US Citizenship
- 1-2 years of experience as a Telephone Operator
- Ability to place various long-distance calls (conference calls, collect calls, appointment calls)
- Ability to work under pressure and adapt to changing conditions
- Ability to deal with individuals from diverse backgrounds
- Knowledge of organizational units and major functions of a large multi-division organization
