Technical Support Specialist

Our Client is a Series C start-up that provides a digital wholesale management platform to recognized brands and retailers. They are looking for a Technical Support Specialist to resolve high volumes of support tickets and maintain an in-depth understanding of their evolving SaaS product suite.

Requirements

• A minimum of 3 years of customer service/ technical support experience
• Proficiency with support tools like Zendesk, Datadog, Postman, Github and project management tools like Jira
• Exceptional written and verbal communication skills

Benefits

• Mental Health Day options
• Regular virtual social events
• Transparency into the state of our business via monthly all-hands meetings