Customer Success Analyst
1NebulaCape Town, Western Cape, South Africa
Posted March 19, 2026
Full Time
About the Company
1Nebula delivers integrated telecom and cloud solutions that streamline operational efficiency and cost control across enterprises. Leveraging its proprietary OneView platform, the company offers FinOps and cloud expense management, enabling clients to optimize cloud spend and drive sustainable growth. In addition to telecom consultancy, outsourcing, lifecycle, and expense management, 1Nebula provides enterprise mobility, mobile device security, and software development services, supported by its Surge Cloud Platform and Surge Identity solutions. This blend of telecom expertise and advanced cloud finance tools positions 1Nebula as a distinctive partner for organizations seeking end‑to‑end digital transformation.
Job Description
We're seeking a Customer Success Analyst to join our dynamic team at 1Nebula. As a Customer Success Analyst, you will analyze data, identify trends, and optimize efficiency to improve customer experience.
Requirements
- Relevant degree or Diploma
- 3+ years in data analytics, business intelligence, or SaaS customer success strategy
- Knowledge of SQL, Python, R (if required), and data visualization tools
- Knowledge of AI/ML for predictive analytics (preferred)
- Proven ability to develop scalable reporting infrastructure for large datasets
- Strong storytelling ability to translate data into actionable insights
Benefits
- 20 Leave days a year
- High spec laptops and equipment for remote work
- At home office allowance
- Access to Well-being program and Employee support services
- Paid Microsoft courses and certifications
- Training allowance every 2 years
- Culture and Social Responsibility initiatives
- Free Gap cover
