Data Analyst

The Data Analyst analyzes data, identifies trends, provides reporting and optimizes efficiency. Bridges the gap between customer service and operational improvement. Identifying recurring issues and providing insights that contribute to better customer experience.

Requirements

• Relevant degree or Diploma
• 3+ years in data analytics, business intelligence, or SaaS customer success strategy
• Knowledge of SQL, Python, R (if required), and data visualization tools
• Knowledge of AI/ML for predictive analytics (preferred)
• Proven ability to develop scalable reporting infrastructure for large datasets
• Strong storytelling ability to translate data into actionable insights

Benefits

• 20 Leave days a year plus a “mulligan day” each quarter after meeting all your deliverables
• High spec laptops and equipment for you to comfortably work remotely
• A once off at home office allowance to set up your home office
• Access to our Well-being program and Employee support services
• Grow your skills and learn something new with paid for Microsoft courses and certifications
• Take up a hobby and unlock a training allowance every 2 years to do something non-work related
• Give back by participating in our Culture and Social Responsibility initiatives
• Free Gap cover