Customer Success Specialist (Cape Town)
1NebulaCape Town, Western Cape, South Africa
Posted January 19, 2026
Full Time
About the Company
1Nebula delivers integrated telecom and cloud solutions that streamline operational efficiency and cost control across enterprises. Leveraging its proprietary OneView platform, the company offers FinOps and cloud expense management, enabling clients to optimize cloud spend and drive sustainable growth. In addition to telecom consultancy, outsourcing, lifecycle, and expense management, 1Nebula provides enterprise mobility, mobile device security, and software development services, supported by its Surge Cloud Platform and Surge Identity solutions. This blend of telecom expertise and advanced cloud finance tools positions 1Nebula as a distinctive partner for organizations seeking end‑to‑end digital transformation.
Job Description
We are looking for a Customer Success Specialist to join our dynamic team in Cape Town. The role involves providing timely and effective assistance to customers, guiding users through product features, and resolving issues.
Requirements
- 3-year tertiary qualification (minimum NQF level 5)
- Degree or Diploma in Information Technology or Telecommunications
- Strong problem-solving abilities and technical troubleshooting skills
- Ability to communicate technical concepts to non-technical users
- Understanding CRM and ticketing systems
Benefits
- High spec laptops and equipment
- Access to well-being program and employee support services
- Paid Microsoft courses and certifications
- Culture and Social Responsibility initiatives