Customer Success Specialist
1VALETPhoenix, Arizona, United States
Posted March 9, 2026
Full Time
About the Company
1Valet is a Canadian technology company transforming the way people interact with their buildings. We develop smart building software and integrated hardware solutions that connect property managers, residents, and visitors—creating seamless, secure, and intelligent building experiences.
Job Description
The Customer Success Specialist is responsible for guiding new customers through the onboarding process, ensuring a smooth experience and driving customer satisfaction and retention. This role involves providing training, answering questions, and identifying potential challenges to proactively address them.
Requirements
- Degree or diploma in Business Administration, marketing, sales, computer science, or any other relevant area of study.
- 3+ years of experience in a Customer Success or Account Management role.
- Experience as a property manager or in a software company operating on a related field (property technology, access control or security).
- Familiarity with Google Suite (Docs, Sheets, Slides) and CX/CRM software.
Benefits
- Competitive compensation structure
- 100% employer-paid benefits
- Extra perks: employee stock option packages, 10-day holiday office shutdown each December, and support for professional growth.
