The company is seeking an IT Service Desk Technician II to support and maintain a hybrid IT environment that includes Microsoft 365, Entra ID, Exchange, Azure, and on-premises infrastructure. The role focuses on day-to-day administration, stability, and support, with select administration of defined systems and processes, while working under established standards and guidance from senior IT staff.
Requirements
- Associate degree (or equivalent experience) and 2+ years of experience in an IT service desk or technical support role
- Experience supporting Microsoft 365 environments, including user account management and license administration
- Working knowledge of Exchange Online, including mailbox management and basic troubleshooting
- Experience supporting large environments and associated complex technology stack (Microsoft Office, CRM, HRIS, MDM, RMM, SIEM, etc.)
- Experience with Entra ID (Azure AD), including user and group management
- Experience supporting on-premises Active Directory environments preferred
- Familiarity with endpoint management tools such as Intune or similar MDM platforms
- Basic understanding of Azure fundamentals, primarily from a support and operational perspective
- Experience using an ITSM/ticketing system to manage incidents and service requests
- Strong troubleshooting skills with the ability to resolve common technical issues independently
- Ability to prioritize multiple support requests in a fast-paced environment
- Strong written and verbal communication skills
- Detail-oriented, organized, and collaborative team player
- Experience supporting multi-location or distributed organizations preferred
- Healthcare or similarly regulated industry experience preferred
Benefits
- Company-sponsored medical, dental, and vision plan for employees and their dependents
- 401(k) participation after 3 months of continuous service
- Wellness program
- Learning development program
- Life insurance
- Long-term disability coverage
- Charitable contribution matching
- Volunteer time off
- Employee assistance program
