Supervisor, Client Services

24 Hour Home Care is a trusted in-home care company seeking a Supervisor, Client Services to lead the Authorizations team. The role oversees daily workflows, monitors utilization and expiration risks, and ensures adherence to service level agreements.

Requirements

• 3+ years of experience in authorization processing, utilization management, or healthcare operations
• 1+ year of people leadership or team lead experience
• Strong understanding of authorization lifecycles, reauthorizations, and utilization tracking
• Experience managing high-volume workloads and escalations
• Experience working with reporting tools and operational data
• Strong analytical and problem-solving abilities
• Attention to detail and organizational discipline
• Effective cross-functional communication and collaboration
• Leadership and team development capability
• Process improvement mindset and quality control focus

Benefits

• Paid time off
• 401(k) matching
• Retirement plan
• Generous parental leave