The Regional Service Supervisor ensures that clientsâ in-home care needs are met in full compliance with applicable regulations and program guidelines, leading and mentoring service and administrative coordination teams within their assigned territory. The role supports day-to-day operations and champions client advocacy to ensure high quality care delivery.
Requirements
- Train, supervise, and coach Service and Administrative Coordination teams in compliance with company policies and procedures
- Identify operational challenges and implement solution-oriented process improvements
- Monitor operational data and prepare advanced reports for management and stakeholders
- Oversee client and employee enrollment in program-supported services
- Communicate effectively with referral sources, clients, and employees
- Manage daily operations, including client assessments and home visits, in accordance with state, federal, and program contract requirements
- Maintain up-to-date knowledge and skills to coordinate and streamline workflows
- Exhibit leadership through dependability, effective problem-solving, and sound decision-making
- Lead and track project deliverables to ensure timely completion
- Facilitate, assign, and participate in professional development and training opportunities
- Collaborate with stakeholders to support effective service delivery
- Represent the company at stakeholder meetings, health fairs, and provider events
- Promote company services to referral sources and community partners
Benefits
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & discretionary company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
