Operations Supervisor

The Operations Supervisor is responsible for supervising the day-to-day operations of Consumer Direct Care Network programs while maintaining compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position is responsible for supervising general office affairs, maintaining continuous service quality, monitoring compliance with regulations, training administrative and program staff, and implementing special projects.

Requirements

• Oversee daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals
• Oversee compliance with regulations and Managed Care Organization (MCO) program rules
• Promote cohesiveness in the office environment
• Collaborate with stakeholders regarding the delivery of services
• Communicate effectively
• Exhibit computer efficiency
• Identify and implement process improvement efforts
• Maintain necessary skills and knowledge to coordinate workflow
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Recruit, hire, train, and supervise employees
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects

Benefits

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance