Customer Service Representative

Reporting to the Business Administrator, Customer Service Representatives directly interface with customers and work to ensure customer requests for products and services are satisfied. Customer Service Reps perform the following major job functions: Offer a consultative approach to meeting customer demands.

Requirements

• Develops and maintains a functional knowledge of Company products and services
• Ensure data integrity by maintaining an accurate account of customer interactions in a timely manner.
• Direct interaction and first point of contact with customers
• Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers
• Answer incoming phone calls
• Address customer needs and process Quotes and Orders promptly
• Expedite all Distribution open Sales Orders
• Assist in covering breaks, lunches, and vacations for the receptionist as needed
• Keep updated client information
• Build relationships with customers and meet their needs in a timely manner
• Practice courtesy in all dealings with co-workers and managers
• Perform all other duties as assigned by the Customer Service Supervisor