Customer Service Representative

Total Safety is looking for a Customer Service Representative to join their safety conscious team. The Customer Service Representative provides courteous and efficient inside sales and customer service by answering inquiries from customers regarding service, deliveries, and invoicing.

Requirements

• Answers incoming calls and provides timely responses to customer inquiries
• Takes orders by phone, fax, email, and web-based systems and enters the order entry system
• Ensures that customer's expectations are met or exceeded
• Handles customer complaints and assists in determining whether the product should be accepted for return