CRM Specialist
321 The AgencyOrlando, Florida, United States
Posted March 9, 2026
65000 - 80000 USD
Full Time
About the Company
321 The Agency is a full‑service brand and social agency that builds enduring legacies rather than just logos. Leveraging expertise in branding, UI/UX, web and mobile development, and omnichannel digital marketing, the firm delivers integrated solutions that spark conversations and nurture communities. Its data‑driven approach—combining marketing strategy, advertising technology, and analytics—ensures measurable impact across sectors such as education, healthcare, and finance. By fusing creative storytelling with strategic insight, 321 distinguishes itself as a partner that shapes memorable brand experiences and long‑term market relevance.
Job Description
The CRM Specialist will design, implement, and optimize CRM solutions for clients' customer relationship management systems, combining technical expertise with strategic thinking to drive measurable business growth through automation, segmentation, and campaign management.
Requirements
- 4+ years of hands-on experience with CRM platforms and marketing automation systems
- Demonstrated expertise with High Level CRM (GoHighLevel) and Salesforce
- Broad knowledge of major CRM platforms such as HubSpot, Adobe, ActiveCampaign, Klaviyo, Mailchimp, or similar systems
- Strong understanding of email marketing best practices, deliverability optimization, and compliance requirements (CAN-SPAM, GDPR)
- Experience with API integrations, webhook configurations, and third-party tool connections
- Proficiency in HTML/CSS for email template customization and landing page optimization
- Analytical mindset with experience in campaign performance analysis and conversion rate optimization
- Excellent project management skills with the ability to handle multiple client accounts simultaneously
- Strong communication skills for client training, troubleshooting, and strategic consultation
- Proficiency in Google Suite, project management tools, and marketing analytics platforms
Benefits
- Health insurance
- Paid time off
- Retirement plan
