Desktop Support Specialist

Customer Desktop Support candidate needed to evaluate assigned IT incident and problem service desk tickets, prioritize, and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.

Requirements

• Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets
• Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success
• Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems