Customer Success Engineer

As a Customer Success Engineer, you will play a pivotal role in managing the end-to-end customer journey, overseeing the onboarding of new clients and managing the ongoing success of mature accounts.

Requirements

• Manage 5 to 15 mature customer accounts simultaneously
• Maintain and build long-term relationships with customers
• Identify opportunities for upselling and cross-selling
• Define and report on success metrics for each account
• Continuously monitor the health metrics of our customer base
• Proactively address potential issues and identify opportunities for further engagement and improvement
• Manage 1 to 3 onboarding projects at a time
• Conduct comprehensive training sessions and webinars for clients
• Foster customer advocacy by creating case studies and testimonials
• Collaborate within the Customer Success team and with other teams

Benefits

• Training on the job by our experts
• Flexibility in our open-minded company
• Home working (2 days per week)
• International environment: projects in over 100 countries worldwide
• Investment in your growth with many soft & hard skills training opportunities
• A salary package including hospitalisation insurance, pension saving, €9 meal voucher/day, flexible income plan, 20 legal days off + 12 compensation days (per full year worked), sustainable transport subscription or bike allowance (€0.36/km)