Customer Success Manager

As a Customer Success Manager, you will help our Belgian customers realize measurable value from Spacewell's solutions. You will act as a strategic partner for a portfolio of customers, guiding them from onboarding and adoption to value realization, renewal, and expansion.

Requirements

• Bachelor's degree in Engineering, IT, Business, or a related field (or equivalent experience)
• 2–4 years of experience in Customer Success or account management in a B2B SaaS environment
• Experience in PropTech, facility management, energy management, or building operations is a strong plus
• Proven track record in driving retention and expansion
• Familiarity with, or strong interest in, the SPICED framework and other modern customer‐centric methodologies

Benefits

• Full-time contract of 40 hours with flexible working hours
• 32 days of holiday to recharge and enjoy your free time
• Hybrid work model: 2 days a week at our Wilrijk (Antwerp) office, combining collaboration with focus time at home
• Company laptop to stay connected wherever you work
• Group and medical insurance
• Phone subscription
• Net allowance
• Lunch vouchers (€8 per worked day)
• Eco vouchers
• Benefits @ Work discounts
• Performance-based bonus – because your impact matters
• Company car with fuel card, ensuring comfort and mobility
• Access to Learning & Development platforms to continue growing your skills