Customer Success Manager

VitalSource is hiring a Customer Success Manager to contribute to their International Customer Success team, supporting Institutions and Resellers in Milton Keynes, United Kingdom. The position includes up to 20% travel and is a hybrid role, primarily remote with occasional in-office collaboration.

Requirements

• 3+ years in customer success, account management, or a related field
• Prior experience with SaaS solutions and customer success platforms preferred
• Proficiency in ChurnZero, Salesforce, Qlik, Looker, Metabase, and Microsoft Office Suite

Benefits

• Hybrid working model
• Private Medical
• Private Dental
• Pension
• Travel Insurance
• Life Insurance
• Group Income Protection
• Wellbeing and Support
• Maternity/Paternity Leave
• Education Assistance