Customer Success Manager

We're looking for a Customer Success Manager to guide customers from initial engagement to full adoption of our platform, managing a portfolio of enterprise clients across the UK and Europe. This proactive position requires confidence in interpreting data, forming insights, and taking initiative without prompting.

Requirements

• Domain expertise in professional services, such as law, accounting, tax, restructuring, M&A, or alternative finance
• 3+ years in enterprise Customer Success or account management within B2B SaaS or professional services technology
• Strong strategic thinking with the ability to execute effectively
• Proven experience managing renewals and driving account expansion
• Confidence engaging senior stakeholders, beyond day-to-day contacts

Benefits

• Competitive salary with performance-based bonus
• Flexible working model combining office, remote work, and travel
• Learning and development budget
• Opportunity to join a high-growth, early-stage company