Customer Success Manager
Novum GlobalNew York, New York, United States • Chicago, Illinois, United States • Toronto, Ontario, Canada
Posted March 23, 2026
Full Time
About the Company
Fast-growing, early-stage company shaping how complex industries operate.
Job Description
Customer Success Manager responsible for guiding enterprise clients through the full customer lifecycle, from pre-sales pilots to growth and renewal. Proactive role requiring confidence in interpreting data and acting independently.
Requirements
- Domain expertise in professional services, such as law, accounting, tax, restructuring, M&A, or alternative finance
- 3+ years in enterprise Customer Success or account management within B2B SaaS or professional services technology
- Strong strategic thinking with the ability to execute against plans
- Proven experience managing renewals and driving expansion
- Confidence engaging senior stakeholders
- Familiarity with CS platforms such as HubSpot, Planhat, Gainsight, ChurnZero, or similar
Benefits
- Competitive salary with performance-based bonus
- 25 days annual leave
- Comprehensive healthcare (medical, dental, vision)
- 401(k) plan
- Flexible working model combining remote work and travel
- Learning and development budget
- Opportunity to join a fast-growing, early-stage company
