Customer Success Manager

The Customer Success Manager will lead the post-sales journey for our Investor Relations software platform, building trusted relationships with senior issuer stakeholders and driving renewals and expansions.

Requirements

• 6–8 years of experience in customer success, account management, or client sales within a B2B SaaS, fintech or technology environment
• Operational Mindset: Proven ability to manage complex onboarding processes, drive product adoption, solve problems independently, and build processes and playbooks
• Commercial Acumen: Experience with commercial negotiations, including managing renewals, pricing discussions, and identifying expansion opportunities and reducing churn.

Benefits

• Paid parental leave
• Flexible working
• A caring and inclusive culture
• Health and well-being rewards
• 401k matching
• Investment in future with company shares
• Tax-advantaged flexible spending plans
• Income protection
• Short and long-term disability benefits
• Life insurance and supplemental life insurance