Customer Success Manager

As a Customer Success Manager, you help our Belgian customers realize measurable value from Spacewell’s Workplace, Energy, Asset, and Maintenance solutions. You act as a strategic partner for a portfolio of B2B customers, guiding them from onboarding and adoption to value realization, renewal, and expansion across the full Spacewell portfolio.

Requirements

• 2-4 years of experience in Customer Success or account management in a B2B SaaS environment.
• Experience in PropTech, facility management, energy management, or building operations is a strong plus.
• Familiarity with, or strong interest in, the SPICED framework and other modern customer-centric methodologies.
• Strong business acumen and the ability to engage with operational, financial, and executive stakeholders.
• Customer-centric mindset: you focus on understanding customer goals, challenges, and impact metrics to ensure long-term value realization.
• Strategic and consultative approach: you connect customer objectives with broader business value and translate data, dashboards, and workflows into clear recommendations.
• Strong relationship management: you build and maintain trusted partnerships across different organizational levels.
• Analytical and commercial skills: you interpret usage and financial indicators, identify risks and growth opportunities, and recognize expansion potential in a value-driven way.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance