Customer Technical Support Supervisor

Customer Technical Support Supervisor role at Solventum, a healthcare company that creates innovative solutions to improve lives. The role involves direct supervision of assigned employees, leadership, training, and development, and enforcing corporate policies and procedures.

Requirements

• Manage day-to-day team operations
• Monitor calls and case files daily
• Provide ongoing coaching and mentoring
• Handle staffing needs
• Manage backlogs, quality assurance, and daily escalations
• Collaborate with business stakeholders
• Participate in daily team meetings
• Implement process improvements and creative solutions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance