Technical Support Specialist 1(Energy Management Systems)
4P ConsultingBirmingham, Alabama, United States
Posted October 23, 2024
Full Time
About the Company
4P Consulting specializes in staffing and recruiting across engineering, IT, administrative, accounting, and advertising sectors. The firm offers value-based talent acquisition, comprehensive training, and employee-centric support, ensuring clients receive high-quality, mission-aligned personnel. With a strong focus on e-learning solutions, Apple-based application development, and website support, 4P Consulting delivers end-to-end workforce solutions that blend industry expertise with modern technology. Its culture emphasizes continuous learning, collaborative partnerships, and a commitment to aligning talent with organizational goals, making it an attractive partner for both clients and prospective professionals.
Job Description
This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.
Requirements
- Formal education in Computer Science or related IT field or equivalent experience
- Excellent interpersonal skills and the ability to communicate effectively
- Ability to apply excellent customer service skills
- Ability to multitask and prioritize tasks
- Ability to follow and properly apply Change Management processes and knowledge-based procedures
Benefits
- Opportunity to work with a leading energy management company
- Chance to develop skills in computer systems and application diagnostics
- Primary communications channel between customer, support personnel and management