Technical Support Specialist Level 1,2& 3
4P ConsultingBirmingham, Alabama, United States
Posted March 3, 2025
Full Time
About the Company
4P Consulting specializes in staffing and recruiting across engineering, IT, administrative, accounting, and advertising sectors. The firm offers value-based talent acquisition, comprehensive training, and employee-centric support, ensuring clients receive high-quality, mission-aligned personnel. With a strong focus on e-learning solutions, Apple-based application development, and website support, 4P Consulting delivers end-to-end workforce solutions that blend industry expertise with modern technology. Its culture emphasizes continuous learning, collaborative partnerships, and a commitment to aligning talent with organizational goals, making it an attractive partner for both clients and prospective professionals.
Job Description
Technical Support Specialist (Energy Management Systems) responsible for frontline computer systems and application diagnostics and support, serving as the primary communications channel between the customer, support personnel, and management.
Requirements
- Formal education in Computer Science or a related IT field, or equivalent experience
- Excellent interpersonal skills with the ability to communicate effectively in both oral and written formats
- Strong ability to work in a team-oriented and sometimes high-pressure environment
- Exceptional customer service skills
- Ability to meet compliance requirements for Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal regulations
- Strong multitasking and prioritization skills based on criticality and operational impact on the Bulk Power system
- Proficiency in following and applying Change Management processes and knowledge-based procedures
Benefits
- Ability to work on a rotating shift, including nights, weekends, and holidays