Enablement Specialist

Enablement Specialist supports technology products or applications, provides problem-solving and implementation efforts, and develops solutions for various problems of moderate scope and complexity.

Requirements

• 2+ years of experience with IT Help Desk or Service Desk supporting customers in a technical environment
• Experience with creating and updating Knowledge Articles for internal and external customer-facing use
• Experience with ticketing and knowledge management systems such as ServiceNow
• Knowledge of ITIL concepts
• HS diploma or GED
• Ability to translate technical troubleshooting steps into clear, concise, and customer-friendly documentation
• Ability to collaborate with technical teams to validate content accuracy

Benefits

• Health benefits
• Life insurance
• Disability benefits
• Financial benefits
• Retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care