Desktop Support Engineer

Part time Desktop Support Engineer role with 1 year contract, handling incidents and service requests, and providing end-user support. The role requires 1-3 years experience in Windows Desktop support, and expertise in Windows OS, Microsoft Active Directory, MS Office 365, and PC hardware installation and troubleshooting.

Requirements

• 1-3 years experience in Windows Desktop support
• Experience in Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow)
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Proven analytical, troubleshooting, and problem-solving skills
• The ability to multi-task, effectively determine priorities and meet SLA’s
• Excellent communication, rapport building and internal customer service skills

Benefits

• Part-time position (3 days a week)
• 1-year contract