Service Delivery Manager - IT Services

Act as a single point of contact for assigned accounts, develop and sustain excellent customer relationships, and ensure contractual service levels are achieved.

Requirements

• Experience in a Customer Facing account management role in the IT industry
• Experience of IT Services
• Educated to Degree level
• Experience in managing 3rd parties / Supplier Management
• Good MS Office 365 skills – Word, Excel, Powerpoint
• Team player with excellent communication skills, verbal and written
• Proactivity, initiative and eager to progress
• Organised, able to manage time effectively and prioritise tasks
• Flexible and adaptable to meet changing business demands and working environments