Associate- IT Global Service Management

Provide first level IT support for raised IT Incidents or IT Service requests as part of the Global IT Service Desk for Momentive. Be the main face of IT Service provided to the organization and drive continuous IT Service delivery improvements.

Requirements

• Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices.
• Pro-actively identify and communicate potential bottlenecks, problems and operational adjustments that improve the stability of IT operations.
• Identify key areas and support knowledge management based on IT Incidents and Service requests.
• Per requirements support IT projects and initiatives for testing, validation and document creation.
• Drive skillset improvement, knowledge sharing and intergroup training within the IT Service Desk to drive continuous service improvement (SME structure).

Benefits

• Competitive total rewards and development programs