RI Burlington- Front Desk Agent
AAM 15 Management LLCMassachusetts, United States
Posted December 29, 2023
Full Time
About the Company
AAM 15 Management LLC is a real estate investment and asset management firm that supports acquisitions, asset management, and investor relations. The company also provides corporate services such as human resources support and restaurant operations management for its portfolio of businesses.
Job Description
We are seeking a Hotel Front Desk Agent to be the first point of contact for guests and manage all aspects of their accommodation. Responsibilities include registration, reservation management, and providing information about hotel amenities and services. The ideal candidate will have strong customer service skills and experience in the hotel industry.
Requirements
- Perform check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods
- Register guests collecting necessary information
- Welcome guests upon arrival and assign rooms
- Provide information about hotel amenities and services
- Respond to client complaints
- Liaise with housekeeping staff
- Confirm group reservations
- Upsell additional facilities
- Maintain booking and payment records
