Help Desk Lead
Abacus Technology CorporationVirginia, United States
Posted September 25, 2025
Full Time
About the Company
Abacus Technology Corporation is a leading provider of innovative IT solutions and professional support services, including enterprise information technology, management consulting, strategic communications, research, analysis, and technical assistance. Committed to improving client productivity cost-effectively, Abacus Technology offers integrated support in information technology, engineering analysis, and enterprise management, dedicated to total client satisfaction.
Job Description
Abacus Technology Corporation is seeking a Help Desk Lead to serve as the primary point of contact for end-users. The role involves incident ticket support, service desk customer service, issue resolution, and support for user device administration. The Ideal candidate will be a technically proficient individual with excellent customer service skills, and with a current Top Secret clearance.
Requirements
- 5 years experience in the IT field
- At least 3 years supporting service desk operations and customer support functions
- ITIL certification (desired)
- Experience managing ticket resolution ITSM, such as ServiceNow
- Experience imaging of workstations
- Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices
- Experience with Intune devices and Intune software
- U.S. citizen with a Top Secret clearance (TS/SCI)
