Lead, Service Desk
Zones LLC.Texas, United States
Posted August 26, 2025
Full Time
About the Company
Zones, LLC is a global IT solutions provider with over 35 years of experience. Specializing in digital workplace, cloud services, data centers, networking, security, and professional staffing, Zones operates across 120 countries with certifications from leading partners like Microsoft and Cisco. Their focus on end-to-end IT solutions ensures seamless integration and efficient business operations.
Job Description
The Service Desk Team Lead is responsible for the day-to-day operation of the service desk, ensuring customer requirements are met and high-quality service is delivered. This role involves managing incidents, escalating issues, handling client communications, and serving as a subject matter expert for various technologies. The team lead will also contribute to documentation, team development, and strategic business alignment.
Requirements
- Leading the day-to-day success of the service desk
- Ensuring knowledge articles are up to date and accurate
- Overseeing scheduling and managing call outs
- Acting as the point of contact for all customer support communications
- Handling Management & Client Escalations
- Working with the Service Desk Analysts
- Monitoring progress and encouraging team development
Benefits
- Comprehensive benefits package
- Competitive salaries
- Corporate Plus membership
- Diverse and inclusive community
