IT Service Desk Team Lead
Cambridge ConsultantsCambridge, England, United Kingdom
Posted January 6, 2026
Full Time
About the Company
Cambridge Consultants is a global technology consultancy that helps organisations solve complex technical and business challenges.
Job Description
We're looking for an IT Service Desk Team Lead to join our End-User Services department. The role involves leading a small team, shaping the day-to-day IT support experience, and ensuring IT services are reliable and approachable. The role requires a hands-on leadership style, people management skills, and a strong understanding of incident, request, and escalation management.
Requirements
- Proven experience in a Service Desk or IT support leadership role
- Strong understanding of incident, request, and escalation management
- People-centred leadership style
- Excellent communication skills
- Strong user-focused mindset
- Ability to balance hands-on operational involvement with prioritisation, oversight, and continuous improvement
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
