Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Requirements
- Serve as the primary on-site representative of Abbott Diagnostics Division (ADD), acting as a trusted partner to laboratory customers.
- Own customer relationships with a focus on retention, customer loyalty, economic profitability, and value expansion.
- Provide first-line technical support for complex diagnostic instruments, ensuring uptime, analytical turnaround time, and customer satisfaction.
- Manage issue resolution end-to-end, escalating when necessary while maintaining ownership through closure.
- Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting.
- Drive revenue growth through menu expansion, service sales, product promotion, and value-based solutions.
- Conduct customer business reviews, KPI reviews, and structured customer visits (pre- and post-call planning).
- Identify customer needs, training opportunities, operational pain points, and Voice of Customer (VOC) insights.
- Coordinate order management, inventory control, consumables, contracts, and lifecycle management.
- Ensure compliance with Abbott Quality Systems, CAPA requirements, regulatory standards, and safety guidelines.
- Utilize CRM, service, and reporting systems to document activities, manage tickets, and track performance.
- Collaborate cross-functionally with Sales, Marketing, Technical Service, Customer Support, and Finance teams.
- Support territory and district business objectives, including on-call coverage, travel, and mentoring of peers.
Benefits
- Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
