Senior Contact Center Engineer
AbbottCalifornia, United States • Temecula, California, United States
Posted January 29, 2026
114000 - 228000 USD
Full Time
About the Company
Abbott is a global healthcare leader that helps people live more fully at all stages of life.
Job Description
Abbott is a global healthcare leader seeking a Senior Contact Center Engineer to support operations, maintenance, and implementation of the Five9 cloud-based contact center platform. The role requires technical expertise, collaboration, and customer focus.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Basic understanding of cloud platforms and networking concepts
- Familiarity with VoIP and telecommunication technologies
- Hands-on experience with cloud contact center platforms (Five9 preferred) and integrations with business tools (WFM, IVR, APIs)
- Experience with SIP trunking and routing
- Strong analytical and troubleshooting skills with attention to detail
- Effective verbal and written communication skills
- Ability to work collaboratively in a team environment and adapt to fast-paced changes
Benefits
- Free medical coverage for employees via the Health Investment Plan (HIP) PPO
- Excellent retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit
