Professional Services Contact Center Engineer
RingCentralManila, Philippines
Posted March 19, 2026
Full Time
About the Company
RingCentral is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions.
Job Description
RingCentral is seeking a Professional Services Contact Center Engineer to manage the implementation of Contact Center projects, ensuring that all tasks are completed on-time and within budget. The ideal candidate will have expertise in industry leading contact center technologies, strong troubleshooting and problem-solving skills, and experience in supporting global customers in multiple geographies.
Requirements
- Independent self-starter possessing excellent time management skills
- Ability to operate with minimal guidance; must be able to exercise sound judgment and decision-making in challenging situations
- Prioritize multiple responsibilities and deliver on commitments
- Strong troubleshooting and problem-solving skills
- Experience in supporting global customers in multiple geographies
- Expertise in industry leading contact center technologies
- Strong analytical skills with the ability to identify, analyze, interpret, and solve both practical as well as highly complex problems
- Excellent verbal and written communication skills (English minimum)
- Strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, Unified Comms, and Contact Centre practices
Benefits
- Comprehensive HMO package (medical and dental)
- Personal Time Off Leaves
- Quarterly Performance Bonus
- Employee Assistance and Wellness Programs
