Contact Center Telephony Engineer – NICE CXone

Contact Center Telephony Engineer position to support and enhance telephony and contact center technologies for Alight's Retiree Health Solutions business.

Requirements

• 2+ years supporting Contact Center/Call Center environments
• 1+ years managing NICE CXone or other NICE contact center technologies
• Solid understanding of call flow design, IVR development, and routing strategies
• Proficient with Web Services, including SOAP, XML, APIs, HTTP, and Regular Expressions
• Strong knowledge of SaaS platforms, Networking & internet technologies, CRM, WFM, PBX, ACD, CTI, VoIP
• Demonstrated ability to meet SLAs and manage support processes in a high-availability environment
• Excellent communication skills and ability to collaborate across business and technical teams
• Self-starter with strong time-management skills and the ability to manage multiple tasks independently
• Bachelor's degree in Computer Science, CIS, or related field—or equivalent experience

Benefits

• competitive total rewards package
• continuing education & training