Customer Service Officer
ABM UKEngland, United Kingdom
Posted February 18, 2026
Full Time
About the Company
ABM is one of the world’s largest providers of integrated facility services, providing essential services that improve the spaces and places that matter most.
Job Description
The Customer Service Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. The role will be the public face of the security team and should always act with professionalism.
Requirements
- Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive.
- Safeguarding all the sites are safe and non-threatening environment for all visitors/tenants.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
Benefits
- 24/7 GP
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work