As an experienced operational director, you will be accountable for the strategic direction of the Aviation business, delivering the strategy, controlling and overseeing all business operations, people, and ventures within scope of Aviation services and geographies.
Requirements
- Execute the strategy and champion operational excellence
- Optimise operational efficiencies to meet and exceed on-time delivery goals
- Oversee and manage operations and services across all locations within the division
- Foster and maintain strong relationships with client representatives
- Ensure all locations within the division are equipped with the necessary resources, assets, personnel, and processes to deliver effective operations and related services
- Uphold compliance with all safety, security, environmental, and quality standards set by the Company, our clients, and regulatory authorities
- Secure and maintain all necessary approvals for Airport Ground Operating Licenses, CAA Training Provider Status, Aviation Security (AvSec), Authorised Signatories, and CAA Listed Status for Inflight Supplies
- Serve as the technical liaison and main contact for customers
- Communicate effectively with team members and clients to ensure the monitoring and fulfillment of performance requirements and reporting
- Regularly review operational performance metrics with clients and the internal team
- Execute and implement annual business strategic objectives, measuring and reviewing performance against established goals for direct reports and the broader team
- Build and nurture effective communication and collaborative relationships with all team members
- Take charge of the training and mentoring for all direct reports and broader teams
- Oversee the hiring and performance management processes for directors, general, and regional managers within the division
- Collaborate with Shared Services to align necessary support directions and resources as part of an enterprise business approach
- Prepare for and actively participate in weekly leadership calls within Aviation UK and the wider UK business team
- Encourage collaborative work across all IGs
- Advocate for new technology, data reporting, and innovation to bolster business growth and sustainability
- Foster a culture of continuous improvement and innovation, promoting a “Just Culture” around health and safety and security compliance to facilitate lesson learning and reduce risk
- Manage the profit and loss income statement for Aviation UK
- Prepare for and lead monthly, quarterly, and annual financial reviews for the operational business
- Ensure that the division’s planned profits are achieved through effective financial controls, forecasting, and management
- Responsible for division financial planning and budgeting in collaboration with the FP&A function
- Lead the delivery of proposals and risk management in response to RFPs and other bids within the business, together with the Commercial and Sales teams
- Participate in or lead sales and operational presentations to clients
- Ensure timely payment of all accounts, managing cash flows and accounts receivable efficiently
- Supervise compliance training programs at each operation within the Division, ensuring proper maintenance of training documents in files or databases
- Maintain an active client engagement program and follow-up actions throughout the division
- Support business development growth by identifying potential mergers and acquisitions (M&A) and large-scale TUPEs within the region in conjunction with the Commercial team
Benefits
- 24/7 GP
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work
