Technical Support Engineer - AI Cybersecurity Platform

Technical Support Engineer - AI Cybersecurity Platform responsible for supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

Requirements

• 4+ years of experience in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms.
• Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems.
• Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence.
• Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus.

Benefits

• Equal opportunities employer
• EEO policy statement available