Abound is a fintech company redefining consumer lending in the UK and beyond. We're looking for an experienced Customer Care Team Lead to manage a high-performing operational team and develop proactive customer outreach strategies.
Requirements
- Minimum 2+ years customer service experience in financial services
- Minimum 1+ year collections/debt recovery experience
- Previous team leadership or supervisory experience
- Experience working with vulnerable customers and financial difficulty cases
Benefits
- 25 days’ holiday a year, plus 8 bank holidays
- 2 paid volunteering days per year
- One month paid sabbatical after 4 years
- Employee loan
- Free gym membership
- Team wellness budget