Customer Care Team Lead

Abound is a fintech company redefining consumer lending in the UK and beyond. We're looking for an experienced Customer Care Team Lead to manage a high-performing operational team and develop proactive customer outreach strategies.

Requirements

• Minimum 2+ years customer service experience in financial services
• Minimum 1+ year collections/debt recovery experience
• Previous team leadership or supervisory experience
• Experience working with vulnerable customers and financial difficulty cases

Benefits

• 25 days’ holiday a year, plus 8 bank holidays
• 2 paid volunteering days per year
• One month paid sabbatical after 4 years
• Employee loan
• Free gym membership
• Team wellness budget