IT Support Team Lead

Abridge is seeking an IT Support Team Lead to own the day-to-day health of the support desk, resolve complex support escalations, and drive consistency in the support experience across the organization. The role requires strong hands-on troubleshooting skills, experience working within a structured IT service management environment, and a process mindset to identify gaps in support workflows and document solutions.

Requirements

• 4–6 years in IT support or systems administration, with at least 1–2 years in a senior or lead capacity
• Strong hands-on troubleshooting skills across macOS, Google Workspace, Slack, and common enterprise SaaS applications
• Familiarity with MDM platforms (JAMF or equivalent)
• Experience working within a structured IT service management environment
• Access management fundamentals, including SSO, MFA, and user provisioning/deprovisioning processes
• Process mindset, ability to identify gaps in support workflows, document solutions, and drive adoption of improved processes
• Compliance context, familiarity with data handling requirements in regulated environments (healthcare experience a plus)
• Exceptional written and verbal communication skills, ability to translate technical issues into clear, non-technical language for end users and leadership alike

Benefits

• Generous Paid Time Off
• Comprehensive Health Plans
• Generous HSA Contribution
• Paid Parental Leave
• Family Forming Benefits
• 401(k) Matching
• Personal Device Allowance
• Pre-tax Benefits
• Lifestyle Wallet
• Mental Health Support
• Sabbatical Leave
• Competitive compensation and equity grants